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How do I change my username or password in digital banking?

Most people should aim to change their passwords every three months to increase security.

Mobile

If you're using a mobile device, follow the steps below. For computers, go to the desktop steps

At the bottom of your screen, tap Menu.

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Select Settings and tap Security.

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Tap Change Username and follow the prompts to update your username.

Username requirements:

  • Have at least 5 characters
  • Not exceed 31 characters
  • Not contain any of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_ -
  • Start with a letter

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Tap Change Password and follow the prompts to update your password.

Password requirements:

  • Have at least 10 characters
  • Not exceed 32 characters
  • Contain at least one letter
  • Contain at least one number
  • Contain at least one of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_-
  • Not contain whitespace or spaces

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Desktop

If you're using a computer, follow the steps below. For mobile devices, go to the mobile steps

Select the Profile (person) icon and click Security from the dropdown menu.

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Click Change Username and follow the prompts to update your username.

Username requirements:

  • Have at least 5 characters
  • Not exceed 31 characters
  • Not contain any of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_ -
  • Start with a letter

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Click Change Password and follow the prompts to update your password.

Password requirements:

  • Have at least 10 characters
  • Not exceed 32 characters
  • Contain at least one letter
  • Contain at least one number
  • Contain at least one of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_-
  • Not contain whitespace or spaces

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